Privacy Policy

This Privacy Policy explains how Revz AI ("Revz AI", "we", "us", or "our") collects, uses, stores, and shares information in connection with our business-focused websites, software applications, and related services (collectively, the "Platform").

This Policy applies to individuals and businesses that create or use accounts on the Platform (each a "User" or "Subscriber"). It also explains your rights and choices regarding your personal information.

Where Revz AI processes data on behalf of customers as a service provider or data processor, that data remains under the control of the relevant customer, as described further below.

Your use of the Platform is also governed by our Terms of Service and any applicable agreement between you (or your employer) and Revz AI. This Policy does not modify or replace confidentiality obligations defined in a separate contract governing business data or proprietary content.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information in three primary ways:

• Directly from you
• Automatically through your use of the Platform
• From third parties

Some of this information may qualify as "personal data" under applicable data protection laws.

Personal Data

We treat information that identifies or can reasonably identify you as personal data. This may include your email address, IP address, device identifiers, and similar information where required by law.

We may transform personal data into anonymized or aggregated form (for example, through hashing or statistical aggregation). Where information is de-identified in accordance with applicable law, we treat it as non-personal data.

Data Processed on Behalf of Users

When Revz AI provides services to business customers (such as property managers), we may process guest or booking information strictly on behalf of those customers. In those situations, the customer determines how the personal data is used, and Revz AI acts solely as a processor providing the agreed services.

2. Information You Provide Directly

When you register or use the Platform, we may collect:

• Account details (name, email address, password)
• Billing details (billing address, payment information)
• Company information
• Listing information
• Support communications
• Preferences and configuration settings

Payment data may be processed by an external payment provider. Revz AI does not store full payment card numbers.

If you provide personal data about other individuals (such as team members), you confirm that you are authorized to share that information with us.

3. Information Collected Automatically

When you access or use the Platform, we and our service providers may automatically collect certain technical and usage information, including:

• Device type, operating system, browser type
• IP address
• Referral URLs
• Pages visited and time spent
• Interaction patterns
• Error logs and performance data

We use this information to maintain, improve, secure, and analyze the Platform.

Cookies and Similar Technologies

We use cookies, local storage, pixels, and similar technologies to:

• Authenticate users
• Maintain session security
• Remember preferences
• Measure usage
• Improve functionality
• Analyze performance
• Support advertising and marketing efforts

You may control cookies through your browser settings. Disabling cookies may affect Platform functionality.

Analytics and Session Recording

We may use analytics tools and session replay technology to understand how users interact with the Platform. This helps us improve usability and fix technical issues. These recordings are used internally and are not used for profiling individual users.

Live Chat

If you use live chat features, we may record those communications for support, quality assurance, and service improvement purposes.

4. Listing and Booking Information

When you use Revz AI in connection with property listings, we may process:

• Property metadata (address, amenities, images)
• Pricing data
• Reservation data
• Guest details (where applicable)

When we process guest or booking data, we do so solely on behalf of the relevant business customer.

5. Location Data

If you grant permission, we may collect precise location information from your device. You may disable location services in your device settings.

We may also infer approximate location based on IP address.

6. Third-Party Integrations (Including PMS Systems)

You may connect your Revz AI account to third-party Property Management Systems ("PMS") or other platforms. When you do so, we may receive data such as:

• Listing metadata
• Reservation information
• Calendar availability
• Pricing information

Data collected through integrations is processed according to this Privacy Policy. However, the third-party platform's own privacy policy continues to apply to data stored by them.

If you disconnect an integration, we will stop collecting new data but may retain previously collected information as permitted by law.

7. Social Media Features

The Platform may include integrations with third-party social media platforms. If you interact with those features, both Revz AI and the third-party platform may receive certain information.

Your interaction with social media platforms is governed by their privacy policies.

8. How We Use Information

We use personal data for the following purposes:

• Providing and operating the Platform
• Managing accounts and authentication
• Processing payments
• Delivering support
• Improving services and product development
• Sending service-related communications
• Marketing (where permitted by law)
• Fraud prevention and security
• Legal compliance

We may use anonymized or aggregated data for analytics, research, advertising, and product optimization.

Automated pricing recommendations generated by Revz AI are not based on users' personal data.

9. Sharing of Information

We do not sell personal data.

We may share information in the following circumstances:

Service Providers

With vendors who help us operate the Platform (e.g., payment processors, hosting providers, analytics services).

Corporate Affiliates

Within our group of affiliated companies for operational purposes.

Legal Requirements

If required by law, subpoena, court order, or to protect rights, safety, or security.

Business Transactions

In connection with mergers, acquisitions, restructuring, or sale of assets.

Referral Partners

If you register through a referral partner, we may share limited account status information for tracking purposes.

Aggregated or anonymized data may be shared for analytical or advertising purposes.

10. Advertising and Analytics

We may work with advertising and analytics providers who use cookies or tracking technologies. These providers may collect information across websites.

You may opt out of certain targeted advertising programs through industry tools such as:

• Network Advertising Initiative (NAI)
• Digital Advertising Alliance (DAA)
• YourOnlineChoices (EU/UK)

Opting out does not eliminate all advertising; it only limits personalized advertising.

11. Third-Party Websites

This Privacy Policy does not apply to third-party websites or services that we do not control. We encourage you to review their privacy policies before sharing information.

12. Children

The Platform is intended for business users and not for individuals under 18 years of age. We do not knowingly collect personal data from minors.

13. Data Security and Retention

We implement commercially reasonable technical and organizational safeguards to protect personal data.

However, no system is completely secure. Use of the Platform is at your own risk.

We retain data only as long as necessary for:

• Providing services
• Fulfilling contractual obligations
• Legal compliance
• Resolving disputes
• Legitimate business needs

You may request deletion by contacting legal@revz.ai. Certain data may be retained where legally required.

14. Your Rights and Choices

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise your rights, contact legal@revz.ai.

You may unsubscribe from marketing emails using the link in the email. Service-related communications cannot be opted out of.

For SMS messages, reply "STOP" to unsubscribe.

15. International Transfers

Your data may be processed in countries outside your residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

16. European Economic Area and UK Residents

Legal Basis for Processing

We process personal data based on:

• Consent
• Contract performance
• Legitimate interests
• Legal obligations

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority or the UK Information Commissioner's Office (ICO).

17. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted with a revised "Last Updated" date. Continued use of the Platform constitutes acceptance of the revised Policy.

18. Contact Information

If you have questions regarding this Privacy Policy, contact:

• Revz AI
• Artista Remigio Soler Lopez 9
• 03540 Alicante
• Spain
• Email: legal@revz.ai